1. These Terms
(a) These terms will apply to the sale and supply of any of the products and services listed on our website by us to you. Please read them carefully before purchasing any products or services from our website or registering to attend a STE event, activity, meeting, or training session. By purchasing any of our services or registering to attend an activity, meeting or training session, you agree to be bound by these terms and the other documents referred to in them.
(b) You should print and keep a copy of these terms for future reference.
(c) Please click on the button marked “Pay Here” or “Donate” at the point of payment if you accept these terms and conditions. If you refuse to accept these terms you must not purchase any services from us.
(d) From time to time, we may amend these terms (see clause 7 below). Every time you purchase a service from us, please check these terms to ensure you understand the terms which will apply at the time you purchase said services. These terms were last modified on Tuesday 15th October 2019.
(e) These terms and any contract between us are in the English language only.
2. Information about us
(a) The website is operated by Save the Earth Co-Operative Society Ltd (‘we’,’us’,’our’,’STE’). We are a (FCA) Financial Conduct Authority Society governed by the Co-operative and Community Benefit Societies Act 2014, registered in England and Wales under Mutuals Public Register number 4509 and with our registered office at 43B, Plains Road, Nottingham, Nottinghamshire NG3 5JU. Our VAT number is 264 0008 41.
(b) To contact us, please see our Contact Us page or send us an email to email@example.com
3. Use of our website
(b) While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms which may have been agreed, to be confirmed in writing.
(c) You may only purchase services from our website and register to a session if you are at least 18 years old and if you are legally capable of entering into binding contracts.
4. How we use your personal information
6. How the contract is formed between you and us
(a) Our purchase and booking process allows you to check and amend any errors before submitting your purchase of products or services and/or registering to attend a STE session. Please take the time to read and check your order at each page of the order process.
(b) By clicking “Pay Here”, “Join”, “Signup”, “Membership” or “Donate” you confirm that you have read, understood and accept these terms and conditions.
(c) Please note that Donations are accepted in good faith and are not normally refundable.
(d) You can pay for products and services on our website using a debit or credit card.
(f) After you purchase, you will receive an e-mail from us acknowledging that you have purchased a product or service from us.
It is at this point that the contract between you and us for the sale and purchase of the products or services ordered by you will be formed and become binding. The contract that is formed shall be in English and will include these terms and conditions.
(g) If we are unable to supply you with a product or service, for example because they are out of stock or no longer available or if a location has closed down, or because we are unable to obtain authorisation for your payment, we will inform you of this by e-mail as soon as possible. If you have already paid for the product or service, we will refund you the full amount paid as soon as possible.
(h) We may decide, at our discretion, not to accept an order from you for any product or services.
7. Our right to make changes
(a) Minor changes. We may update or amend these terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our system’s capabilities. These changes will not affect your use of the product.
(b) More significant changes. Where we make changes to these terms or to the products and such changes affect your rights under these terms or your use of the products in any material way you will be notified when the relevant changes take effect. You may then end the contract before the changes take effect and receive a refund for any services you have paid for but have not yet make use of.
(c) Please review these terms regularly to ensure you are aware of any of the changes we have made.
8. Your right to change your mind
(a) You have the legal right to change your mind and cancel your order until 14 days after the day the product or service was purchased.
(b) To cancel your order please notify us by emailing us at firstname.lastname@example.org and include your name, address, details of your order and email. Refunds will be made in accordance with our refund policy (see clause 9 below).
(a) We will refund to you using the same method originally used by you to pay us for your purchase.
(b) We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then we will process any refund due to you as soon as possible and, in any case, no later than 14 days after the day we receive the request from you.
10. Price of services
(a) The prices of the services will be as quoted on our website from time to time. We take all reasonable care to ensure that the prices of services are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of any services you ordered, please see clause 11(d) for what happens in this event.
(b) Prices for our products and services may change from time to time, but changes will not affect any order which we have confirmed.
(c) The final price of a product or service includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
(d) Our website contains a variety of products and services. It is always possible that, despite our reasonable efforts, some of the products or services on our Website may be incorrectly priced. If we discover an error in the price of the products or services you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product or service at the correct price or cancelling your order.
If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a miss-pricing, we do not have to provide the products or services to you at the incorrect (lower) price.
11. Discount and promotion codes
(a) Occasionally, we may offer special promotions (such as discounts or offers) on certain products and services. We have the right to withdraw such promotions at any time and they may also be subject to time restrictions, availability and other terms and conditions.
(b) To avoid disappointment, please ensure you check the terms for a promotional offer before trying to redeem it.
(c) We may occasionally offer promotional discounts, with or without a promotion code. Promotions with codes are usually only valid for one transaction and once the code is used it will be deactivated and will no longer be valid.
(d) Promotions cannot be added to an order after the order is confirmed, therefore you must ensure that the voucher is registered before you confirm and pay for the services.
(e) We do occasionally work with third parties to offer promotions related to our products and services but we are not responsible for promotions related to our products and services where such promotions are published on external websites or other media which have not been approved by us.
12. Our liability
(a) If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a natural, foreseeable consequence of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.
Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.
(b) We only supply the products and services to you for private use. You agree not to use the products or services for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
(c) We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or for any breach of any terms implied by law including your right to receive products and services as described and match information we provided to you;
of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care.
13. Events outside our control
(a) We may have to suspend performance of the contract between us if we are unable to perform our obligations due to any act, event or non-happening, omission or accident outside our reasonable control which includes:
· strikes, lock-outs or other industrial action by third parties;
· civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
· fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
· failure of public or private telecommunications networks;
· impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
· the acts, decrees, legislation, regulations or restrictions of any government; or
· any failure or service outage that falls outside our control.
(b) We will contact you in advance to tell you we will be suspending supply of the products and services, unless the problem is urgent or an emergency in which case we will contact you as soon as reasonably possible.
14. Other important terms
(a) We may transfer our rights and obligations under a Contract to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer or you feel that the service you are now receiving is not the same then you may contact us to end the Contract within 14 days of being notified of it and we will refund you any payments you have made in advance for products not provided.
(b) You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
(c) Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 14(b) in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
(d) Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
(e) Which laws apply to this contract and where you may bring legal proceedings. Contracts for the purchase of services through our website will be governed by English law and you can bring legal proceedings in respect of the products in the English and Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts.
If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. If you live in another European Union country, or elsewhere in the world, you can bring legal proceedings in respect of the products in either the country in which you live or the English courts.
15. Alternative dispute resolution
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to use alternative dispute resolution.
This does not prevent you going to court if you are still not satisfied with the outcome. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform available at www.ec.europa.eu/consumers/odr.
16. Contact us
If you have any questions about us, these terms, our website or our products, please do not hesitate to contact us at email@example.com We will confirm receipt of this by contacting you in writing, normally by e-mail.
© Copyright 2020 – Save the Earth Co-Operative Society Ltd.